In an emergency
Call your local emergency number now: 112 in Monaco and the EU, 999 or 112 in the United Kingdom. We cannot answer emergency messages. In the app, the red SOS button shows the right number for your country, even without a connection.
Contact us
For help with the app, your account, a subscription, or to tell us about a mistake in a lesson:
support@nalyva.comFor privacy questions and data requests:
support@nalyva.comInclude your phone model and the app version (Profile, Settings, About NALYVA) so we can help faster.
Your account and family
Signing in
Grown-ups and children sign in with Apple, Google, or an email address and a password. Use the same way each time: signing in another way creates a new, empty account. Forgot your password? Tap Forgot password on the sign-in screen and we email you a code.
Adding, editing or removing a child
Family, then Add to your family, then Someone on this phone. To change a child's name, age range or avatar, or to remove them, open their profile in Family and tap Edit. Removing a child deletes their progress and badges at once.
Your name and avatar
Profile, Settings, Account, then tap your avatar or your name.
Deleting your account
Profile, Settings, Account, Delete account. This deletes you and the profiles on this phone. More about deleting
A child's own phone
- On your phone: Family, then the child, then their phone. You see a QR code and 6 numbers, valid for 10 minutes.
- On the child's phone: open NALYVA, then Get started. The child signs in, then taps Join a family and types the 6 numbers.
- The child now uses NALYVA on their own phone and keeps their progress.
A child can also create their own account on their own phone, with Apple, Google, or an email address and a password.
NALYVA+ and payments
NALYVA+ costs €4.99 a month or €50 a year and covers you and the profiles on your phone. NALYVA+ adds every lesson, the whole Water World, Swim with legends and the live streams. It is bought in the app through the App Store or Google Play, which handle the payment. We never see card details.
Cancel on iPhone
Settings, your name, Subscriptions, NALYVA, Cancel Subscription.
Cancel on Android
Google Play, your profile picture, Payments and subscriptions, Subscriptions, NALYVA, Cancel.
Deleting the app or your NALYVA account does not cancel the subscription. Cancel it in your store account first. The subscription stays active until the end of the period you paid for.
Refunds
Refunds are handled by the store: reportaproblem.apple.com for Apple, and Google Play's order history for Android. Your statutory rights are in the Terms of Use.
Restoring a purchase
On a new phone, sign in the same way as before, then Profile, Settings, NALYVA+, Restore.
Something doesn't work
- Lessons or games don't load: they need an internet connection. SOS works without one.
- The emergency number is wrong for where you are: Profile, Settings, Country, and choose the right country. Please tell us too.
- A child's phone won't join: codes work once and for 10 minutes. Ask for a new code.
- No Always watch alerts: allow notifications for NALYVA in your phone's settings.
Privacy and your data
Read the Privacy Policy. You can export your data in the app (Profile, Settings, Account, Export my data) and delete it at any time. To ask about your data, write to support@nalyva.com.
Legal notice
This website and the NALYVA app are published by TERRE M'AIR PROD, a sole trader (personne physique) registered in the Monaco Trade and Industry Register (RCI) under number 15P08582, 14 Rue Honoré Labande, 98000 Monaco. Director of publication: M. PEROUMAL SYLVAIN. Contact: support@nalyva.com. Website hosted by DigitalOcean, LLC, 105 Edgeview Drive, Suite 425, Broomfield, CO 80021, United States.
The app uses IP geolocation by DB-IP to find the country for the emergency number, licensed under CC BY 4.0.
This website sets no cookies and uses no analytics or tracking.
