Delete in the app
- Open NALYVA and sign in the way you usually do: Apple, Google, or your email and password.
- Go to Profile, Settings, Account.
- Tap Delete account, then Delete everything.
Deletion starts at once.
Ask us by email
If you can't open the app, write to us from your account's email address (or tell us your Apple relay address), with the subject "Delete my NALYVA account":
support@nalyva.comTo protect your family, we check that the request comes from the account holder before we delete anything. We confirm the deletion by email within 30 days, usually much sooner.
Before you delete
Cancel NALYVA+ first. Deleting your account does not cancel a subscription bought through the App Store or Google Play. How to cancel
If you want a copy of your data, export it first: Profile, Settings, Account, Export my data.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Your account: name, email address, password or sign-in ID, avatar, family name | Deleted |
| You and the profiles on your phone: name, age range, avatar, progress, points, badges, streaks | Deleted |
| Members of your family with their own account | Not deleted. They keep their progress and leave your family. |
| Backups | Removed within 30 days |
| Records of purchases we are required to keep for tax and accounting | Kept for 10 years, then deleted. They hold no child data. |
| Messages you sent to support | Kept for 12 months, then deleted |
Full details are in the Privacy Policy.
Only one child, or a child's phone
Remove one child: Family, the child's profile, Edit, Remove from the family. Their progress and badges are deleted at once.
A child with their own account: the child can delete it in the same way in the app, or the child or their parent can write to support@nalyva.com from the account's email address.
